Prof. Spring H. HAN – Kyoto-Cornell International Collaborative Degree Opportunity


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Prof. Spring H. HAN

Prof. Spring H. HAN

―Class Information
Service Marketing
Q.Could you please briefly introduce your researches/specialties?
My most fruitful research endeavors to date have been those that provided me with opportunities to develop theories that explain what we observe in the service industry. I believe that research must always be of high quality to produce knowledge that is applicable outside of the research setting with implications that go beyond the group that has participated in the research. As is well known, rapid developments in technology are opening the door to a new phase of economic competitions in the service sector. Thus, more research about the impact of technology is needed to understand a major scientific breakthrough in services. My research interests are developed around customer-focused approaches for providing value and service excellence for increasing performance and customer loyalty.
Q.What’s your advice to the students, especially during this particular time?
The year 2020 will be the most memorable number and year for all of us. It’s been a challenging time. There has been a need to maintain personal fitness both mentally and physically, to be able to cope with stress and to confront difficult situations. This pandemic may not over soon. We don’t know what the future holds. I think that all of us may do is to focus on little things that we can accomplish every day like doing a hundred squats.
Q.As our supervisor, you built a close relationship with students. What’s your opinion on the bond between professor and students in this program?
I want to convey the amount of effort that I have put into working with students. While it is the case that a lecture takes a certain amount of time, irrespective of scale, I have gotten to know each of the students in some personal way from my experiences. I’ve done this because I have the sense that many students need to be provided with more chances of interaction with faculty than they are receiving now and that being hospitable to students is a part of teaching.
Most of all, I am feeling a sense of mission in my occupation. I hope to become a better person and a teacher every day through my journey of Life.
Q.We had all kinds of support such as seminars, guest speaker talks, research assistant activities, etc. during this semester. Why do you think it’s essential for us to have those experiences?
I believe that learning is a lifelong process, and we learn in all kinds of situations, activities, and relationships in family, friends, communities, and schools. We often learn the most critical things informally from others and from experience. I hoped that you would be motivated and encouraged keep learning by the stimulations such as invited talks and seminars.
Q.What are your expectations for the KC-CDO program and the cohorts of 2020?
You have experience of working/studying in multiple countries. The students of this program also have diverse backgrounds and will study in both Japan and the US. In what ways do you think that this international setting could help them with future development?
First of all, I want to share the quote I like “Life does not get easier. You just get stronger.” Yes, experiences make you stronger and more mature. Any single experience is not worthless that I have learned through good times and difficult times.
David Sedaris, the author of bestseller book Calypso, said, “Life might be difficult for a while, but I would tough it out because living in a foreign country is one of those things that everyone should try at least once. My understanding was that it completed a person, sanding down the rough provincial edges and transforming you into a citizen of the world.” I fully agree with his philosophy. You will face challenges and difficulties of living in a foreign country can feel insurmountable at times. However, all of those experiences will let you grow and become a global citizen. And the exceptional experience serves a foundation for your career path. Only if you keep on believing, the dreams that you wish will come true. Remember, “Dream Big and Aim High.”
【Interviewer】Hao WANG (KC-CDO ‘23)
The relationship with Prof. Han is a precious gift for me amid the challenges and bitterness of 2020.
She is not only an excellent professor with adequate academic knowledge and research experiences in the service industry but also a senior who gives kind support and useful advice whenever students need her. With her help, I find the courage to persist and the passion for my dreams.
I sincerely hope to learn more from her in the future and fulfill her expectations for the KC-CDO students.