2022年開講科目

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Leadership in Practice

※英語での開講です。

概要

Given the increasing challenges faced by leaders today, it is critical to identify the most effective ways of leveraging talent and organizational resources to create long-term success. All too often, unfortunately, explanations of leadership and effective teamwork fail to account for the complexities and challenges that play out every day in organizational settings. While setting clear goals and facilitating cooperative behaviors are important, the processes by which leaders create a positive impact require a sophisticated understanding of people and work systems. 

The primary purpose of this course is to address the real-world challenges faced by leaders and their teams. Students will gain insights about their personal leadership style and have opportunities to develop skills that promote effective teamwork and help them achieve their organization’s strategic objectives. A variety of action-learning methods will be utilized throughout this program, including large and small group discussions, experiential exercises, and case studies to enhance personal, team, and organizational effectiveness.

At the end of this course, students will learn:

• Key insights regarding your personal leadership style and the most effective means for enhancing team performance;
• To identify obstacles to team performance and methods for overcoming them;
• To create opportunities for facilitating a positive and supportive leadership team culture

履修情報

開講時期  2022年度前期 9月 20, 21, 22, 26, 27日 (集中講義) 10:30~16:30 (12-13pm 昼休み)
言語英語
カテゴリー専門科目
シラバスKyoto OCW
授業方式対面(場所:大講義室1)

クラススケジュール

The course will be facilitated over a five-day period (September 20, 21, 22, 26, & 27) with three class sessions per day:

9/20 (Day 1) – Your Personal Leadership Style

• Session 1
o Introductions and expectations
o Foundations of effective leadership
• Session 2
o Key traits and competencies: Part 1
• Self-awareness
• Self-management
• Session 3
o Key traits and competencies: Part 2
• Social awareness
• Relationship management
• Homework: Prepare report for case study #1

9/21 Day 2 – The Leadership Context: Individual level

• Session 1
o Case study discussion
o Motivating high performance
• Individual challenges, part 1
• Session 2
o Motivating high performance
• Individual challenges, part 2
• Session 3
o Motivating high performance
• Individual solutions
• Homework: Prepare report for case study #2

9/22 (Day 3) – The Leadership Context: Team level

• Session 1
o Case study discussion
o Motivating high performance
• Team challenges, part 1
• Session 2
o Motivating high performance
• Team challenges, part 2
• Session 3
o Motivating high performance
• Team solutions
• Homework: Prepare report for case study #3

9/26 (Day 4) – The Leadership Context: Strategic level

• Session 1
o Case study discussion
o Motivating high performance
• Strategic challenges, part 1
• Session 2
o Motivating high performance
• Strategic challenges, part 2
• Session 3
o Motivating high performance
• Strategic solutions

9/27 (Day 5) – Leadership Applications

• Session 1
o “Live Case Study”
• Introduction and overview of a current, real-world leadership challenge
• Session 2
o Team analysis and presentations, part 1
• Session 3
o Team analysis and presentations, part 2

Innovative Hospitality Management

*英語での開講です

講座概要

This course will focus on sustainable and innovative management of society, organizations and companies based on Japanese traditions, philosophy and ethics.
In addition, it will delve into the theory and the practice of intangible value of “hospitality”. In doing so, the objective of this class is to clarify the role of “humanity” in this age of digital disruption (an age in which digital information forms the basis of social infrastructure), so that students may acquire the skills and mindset with which to become future leaders.
In addition, since this course is part of the curriculum of the Kyoto-Cornell International Collaborative Degree Opportunity (KC-CDO), we will learn both European/American and Japanese/Asian style hospitality, and deepen our understanding of intercultural communication.
This course will proceed in three distinct stages:

  • (1) Philosophy and ethics concerning hospitality management.
  • (2) Sustainable hospitality management based on “ Tradition and Innovation ”(伝統と革新 Dento to Kakushin in Japanese).
  • (3) Application and adaptation to the society/community.

The course will consist of lectures, practical exercises and discussions, and student presentations.
In addition, special lectures by experts will be conducted in order to shed light on the multifaceted nature of the current and future state of the field in practice.

履修登録情報

開講時期2022年後期 木曜 5限(16:45-18:15)
言語英語
カテゴリー実務科目
シラバス京大OCW
授業方式対面(予定)
*フィールドワークを数回行います。池坊での生花体験、妙心寺での座禅体験など

クラススケジュール

The course will be combined both with framework and practical examples. It will also invite guest key lectures to share their experiences on relevant topics for discussion.
(変更の可能性あり)

Part-I:Background: Philosophy and Hospitality (Human Behavior)

第1回(10/6)イントロダクション(池坊 専好 様、原、ハン)
第2回(10/13)ゲストによる講演およびフィールドワーク@退蔵院:松山 大耕 様 (妙心寺退蔵院副住職)、座禅体験
第3回(10/20)講義 1 (Philosophy of Japanese Hospitality Management)
第4回(10/27)講義 2(Sustainable/Resilient Service Marketing)
第5回
(11/10)
演習 1
第6回(11/17)ゲストによる講演: 永田 良一 様(株式会社新日本科学 代表取締役会長兼社長)

Part-II: Resilience and Innovation

第7回(11/24)ゲストによる講演: 細尾 真生 様(株式会社細尾 代表取締役会長)
第8回
(12/1)
ゲストによる講演およびフィールドワーク : 池坊会館にて、見学といけばな体験
第9回
(12/8)
ゲストによる講演:
第10回(12/15)ゲストによる講演:

Part-III: Application to Sustainable Society and Communities, Future Direction

第11回(12/22)ゲストによる講演: 出口 康夫 先生(京都大学文学部教授)
第12回(1/5)演習2
第13回(1/12) 講義 3(Discussions of Future Directions with Student
第14回(1/19)まとめ (池坊 専好 様、原、ハン)

AI and Hospitality

*英語での開講です

教員

The purpose of this lecture course is to learn the capability of technologies such as AI, ICT, IoT or RT for the innovation of hospitality industries. Participants consider various aspects of value of services for customers,
employees and managers with actual indicators and learn how technologies could enhance service systems in a comprehensive manner. In this lecture, it introduces some case studies in which science and technologies were introduced to service industries.
Finally, participants discuss and propose future service models by utilizing technologies through group works.

履修登録情報

開講時期2022年後期 金曜 5限(16:45-18:15 )
言語英語
カテゴリー実務科目
シラバスOCW
授業方式対面(予定)

クラススケジュール(予定)

1.Challenges and problem structure of service industries: labor shortage, low productivity, lack of R&D, customer lifestyle, work style, etc.
2.Value of services and evaluation indicators: indicators for management, labor productivity, customer satisfaction, employee satisfaction and benchmarking with various indicators
3.Service engineering: social needs, concept, history and research strategy
4.Technologies for services 1: technologies related to sensing and analysis: IoT, data mining, AI, optimization, etc.
5.Technologies for services 2: technology related to design and application: computer simulation, game theoretic approach, interface design, service robotics, etc.
6.Research examples of service engineering 1: case of retail, restaurant, product-service system
7.Research examples of service engineering 2: case of nursing care, hotel and other services
8.Group work 1: analysis of problem structure of existing services
9.Invited speaker 1: introduction of sensing technologies for restaurant, hotel and manufacturing. behavior sensing technologies, VR/AR, visualization, etc.
10.Invited speaker 2: helping nursing care workers by utilizing behavior analysis, interface, text mining, ontology technology
11.Group work 2: creating transformative services (problem structure, indicators, expecting difficulties, possible technologies)
12.Group work 3: creating transformative services (business models, desirable changes in work style or customer behavior)
13.Presentation of future service models by participants and discussion
14.Emerging topics and technologies for services: sharing economy, digital cash, biometrics authentication, personal data repository,
15.Summery and discussion

Hospitality Consulting

*英語での開講です

教員

Recent industry trend in hospitality is that real estate owners (or investor) and asset operators (or hotel companies) are different entities to continue their hotel business in many cases. Accordingly, there often happens conflict of interests between hotel owners and operators and demands for third-party opinions have grown. In this regard, hospitality consultants are required to provide appropriate advice on clients’ hotel investment/development projects from a neutral, objective point of view.
As such, this course is aimed to provide students with an opportunity to learn basic skills in market-research-based hospitality consulting as well as to “virtually experience” an actual consulting project.
After the course, students are expected to become facilitated with the following skill sets:

  • (1) Basic understanding on purpose, process, and steps of hotel market research (Market research skill)
  • (2) Skills to construct reasonable, fact-based conclusion (Logical thinking skill)
  • (3) Skills to create visual and effective presentation materials (Visual presentation skill)
  • (4) Skills to make direct and persuasive client presentation (Oral presentation skill)

履修登録情報

開講時期2022年後期 月曜 3限(13:15-14:45)
言語英語
カテゴリー実務科目
シラバスOCW
授業方式対面(予定)

クラススケジュール (予定)

The course will be combined both with flameworks and practical examples. It will also invite guest key lectures to share theirexperiences on relevant topics for discussion.
The course schedule is as follows:

1.Introduction and course overview The scope of the Innovative Hospitality Management. History, culture, philosophy and hospitality, imbalanced beauty and sustainability of values, etc.
2~5.High contexts of tradition, culture, philosophy for the Innovative Hospitality Management Religion and Hospitality, Language and Hospitality Philosophy of Chanoyu Dansyari(decluttering, tiding-up) and human relationship management
6~9.Innovative Hospitality Management Tradition and Innovation, How philosophy influences sustainability, The concept of Shuhari (three stages of learning matery). Tradition and Innovation of Iekbana (including Ikebana workshop) Tradition and Innovation of Nishijin brocade
10~14.Application to Society and Community Application of the concept of Innovative Hospitality Management to the current and future society Application to community business Application to social innovation and social entrepreneurship Sanpo-yoshi (Multistakehopder Management), Cross-cultural communication
15.Summary and wrap-up

おもてなし経営論

*日本語での開講です

教員

顧客接点の観点から、観光・サービスマネジメントを統合的視点で理解するインテグレイティド・ホスピタリティ教育の一環として授業を提供する。「おもてなし」とは「何を『以て』何を『為す』か、という接遇の表現と機能の対応付けはあるが、どのような接遇を行うかは未定のままであるという状態」である。そのため、「おもてなし」はしばしば日本的なサービスの価値の源泉として位置づけられる一方で、具体的な認識をすることが難しい。本講義ではサービスの事例やフレームワークに加え「おもてなし」に関する学問的取組の講義を通じて、「おもてなし」を単なる概念として認識するだけでなく、事業対象として理解することを目指す。

  • サービス/ホスピタリティ/おもてなしを俯瞰的に理解するとともに、関連するモデルやフレームワークに関する知識を獲得する
  • ホスピタリティ産業を支える、顧客接点における価値共創の共通基盤を理解する
  • 日本型クリエイティブ・サービス(暗黙知に基づく切磋琢磨の価値共創)が有する競争優位性を学ぶ

履修登録情報

開講時期2021年後期 金曜 4限(15:00-16:30)
言語日本語
カテゴリー専門科目
シラバスOCW
授業方式 対面(予定)

クラススケジュール(予定)

第1回【ガイダンス ―おもてなし経営とは】
おもてなしを主軸に据えた経営について概観し、規範や戦略・組織運営などの全体像を解説。
第2回【ホスピタリティ、サービス、おもてなし:概念の整理と位置づけ】
各概念を整理し、概念間の関係や差異に対する理解を深耕。
第3回【サービス表現と視覚化による理解】
サービスに対するモデル化や表現方法について概観すると共に、演習により理解を深耕。
第4回【おもてなしに関わる人的要素の特性と組織作り】
おもてなし経営において構成される人的要素の特性、組織の特徴の説明。
第5回【演習(グループワーク):グループ分けと課題設定】
講義内容を踏まえ、おもてなし経営が有する特徴を受講生間で議論し、対象とする領域や関連する事例(競合等に当たるビジネス)を検討。
第6回【サービス産業におけるリーダーシップとフォロワーシップ】
旅館を題材に、リーダー(女将)とフォロワー(仲居)の関係性、人の配置、担う役割やその重要性について理解を深耕。
第7回【おもてなしによる顧客価値創出と知の継承のプロセス】
おもてなしにより生じる顧客価値や事業の持続性、および、その実現に必要となる知の継承について解説。
第8回【顧客接点のサービス事業評価】
事業としてのサービスが生み出す価値に対する多様な評価の観点(企業・顧客・社会など)について説明。
第9回【おもてなしと収益性】
おもてなしを基盤とした事業形態が有する特徴、および、同形態がどのように収益へとつながるかについての説明。
第10回【演習(グループワーク):中間発表】
第11回【おもてなし経営、の振り返り】
第12回【外部講師による事例紹介1】
外部講師による、おもてなし(ホスピタリティ)に関わる事業開発の実際に関する紹介。
第13回【外部講師による事例紹介2】
第14・15回【発表会・まとめ】
演習内容に関するグループごとの発表、および、全体のまとめ。事後アンケート実施。