Innovative Hospitality Management
This course will focus on sustainable and innovative management of society, organizations and companies based on Japanese traditions, philosophy and ethics.
In addition, it will delve into the theory and the practice of intangible value of “hospitality”. In doing so, the objective of this class is to clarify the role of “humanity” in this age of digital disruption (an age in which digital information forms the basis of social infrastructure), so that students may acquire the skills and mindset with which to become future leaders.
In addition, since this course is part of the curriculum of the Kyoto-Cornell International Collaborative Degree Opportunity (KC-CDO), we will learn both European/American and Japanese/Asian style hospitality, and deepen our understanding of intercultural communication.
This course will proceed in three distinct stages:
(1) Philosophy and ethics concerning hospitality management.
(2) Sustainable hospitality management based on “ Tradition and Innovation ”
(Dento to Kakushin in Japanese).
(3) Application and adaptation to the society/community.
The course will consist of lectures, practical exercises and discussions, and student presentations.
In addition, special lectures by experts will be conducted in order to shed light on the multifaceted nature of the current and future state of the field in practice.
When Offered Fall 2020
Category Business Practice
Thursday 16:30-18:00 ＠ Large Seminar Room 2 and Online
*Including field work at Ikenobo (池坊), Taizoin Temple(退蔵院) and the QUESTION of THE KYOTO SHINKIN BANK
The course will be combined both with framework and practical examples. It will also invite guest key lectures to share their experiences on relevant topics for discussion.
The course schedule (tentative) is as follows:
１（10/1）Introduction (Prof. Senko IKENOBO, Porf. HARA)
２（10/8）Special Lecture by Daiko MATSUYAMA （Deputy Head Priest of Taizoin) Field work at Taizoin temple
３（10/15）Lecture: Principle of Japanese hospitality management
５（10/29）Special Lecture by Dr. Ryoichi NAGATA（Shin Nippon Biomedical Laboratories, Ltd.)
７（11/12）Special Lecture by Masao HOSOO（HOSOO Co., Ltd.)
８（11/26）Ikebana Field work at IKENOBO.
１０（12/10）Special Lecture by Prof. Sachiko KUNO（S&R Foundation）
１１（12/17）Special Lecture by Takayuki SAKAKIDA（THE KYOTO SHINKIN BANK)
Field work at the QUESTION (new building of THE KYOTO SHINKIN BANK)
１４（1/21）Summary and wrap-up（Prof. Senko IKENOBO, Prof. HARA）
AI and Hospitality
The purpose of this lecture course is to learn the capability of technologies such as AI, ICT, IoT or RT for the innovation of hospitality industries. Participants consider various aspects of value of services for customers,
employees and managers with actual indicators and learn how technologies could enhance service systems in a comprehensive manner. In this lecture, it introduces some case studies in which science and technologies were introduced to service industries.
Finally, participants discuss and propose future service models by utilizing technologies through group works.
When Offered Fall 2020
Category Business Practice
Friday 16:30-18:00 ＠ Case Study Room and Online
1. Challenges and problem structure of service industries: labor shortage, low productivity, lack of R&D,
customer lifestyle, work style, etc.
2. Value of services and evaluation indicators: indicators for management, labor productivity, customer satisfaction, employee satisfaction and benchmarking with various indicators
3. Service engineering: social needs, concept, history and research strategy
4. Technologies for services 1: technologies related to sensing and analysis: IoT, data mining, AI,
5. Technologies for services 2: technology related to design and application: computer simulation, game
theoretic approach, interface design, service robotics, etc.
6. Research examples of service engineering 1: case of retail, restaurant, product-service system
7. Research examples of service engineering 2: case of nursing care, hotel and other services
8. Group work 1: analysis of problem structure of existing services
9. Invited speaker 1: introduction of sensing technologies for restaurant, hotel and manufacturing. behavior sensing technologies, VR/AR, visualization, etc.
10. Invited speaker 2: helping nursing care workers by utilizing behavior analysis, interface, text mining, ontology technology
11. Group work 2: creating transformative services (problem structure, indicators, expecting difficulties,
12. Group work 3: creating transformative services (business models, desirable changes in work style or customer behavior)
13. Presentation of future service models by participants and discussion
14. Emerging topics and technologies for services: sharing economy, digital cash, biometrics authentication, personal data repository,
15. Summery and discussion